Common Questions

We provides answers to common questions about our products/services.

Is there any refund policy if I am not satisfied?

We will always refund your item if it doesn’t meet consumer guarantee requirements. However, in typical cases our goods are exempt from being returned due to hygiene reasons. Any refund that we issue will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Do you ship Internationally?

No sorry, we don’t. Maybe in the near future.

How is shipping calculated?

The shipping rates are set by the couriers we use. Their rates are based on the weight of the package and destination.

Can I add to my order once it has been placed?

If the order has not been processed and filled, we can often accommodate additions to an order. However, we cannot guarantee that this will always be possible. Please bear in mind that we cannot make additional charges on your order once it has been placed, so we will need your payment information to process an add-on. This may also delay your order

Do you take fragrance requests?

We do take fragrance requests/suggestions into consideration. The more demand we have for a certain fragrance, the more likely it is that we will carry it. TIP: When searching for a fragrance in the list, make sure you search by the first letter of the fragrance name or the designer’s name.

Are your perfume oils long lasting?

This is another loaded question without an easy, quick answer. The lasting power of any fragrance greatly depends on how that fragrance works with the body chemistry of the person who is wearing it. Body Chemistry can make a fragrance smell different from one person to another. Also, your skin type will effect how long a fragrance will last. If your skin is dry, fragrances tend to dissipate faster. Where you apply your fragrance also effects how long it will last. A fragrance is best on pulse points directly on the skin, not clothes. Fragrances are made up of multiple layers (notes) so it does take several hours to truly evaluate how a fragrance is wearing on your body. That all said, feedback from our customers tells us that the fragrances are long lasting, most lasting shower to shower.

Do your perfume oils contain alcohol?

Our 10ml rollerballs & 2ml samples contain 30% pure perfume oil in a silk base with aloe and vitamin E. Same strength as perfume at a fraction of the cost! Only our 5ml & 10ml genuine perfume sprays contain alcohol.

Do New Customers Get Any Discount?

Yes, use code “firstorder” to get 15% off your first online order

Are your 5ml and 10ml perfume sprays genuine fragrances?

Yes, they are decanted from their Original bottles.

Do you allow pickups?

yes, I am based in Petone, Lower Hutt,

Do you offer Specials on your rollerballs?

Yes, buy 3 use code SAVE10 for $10 off. Buy 6 use code SAVE20 for $20 off

Do you Have Any Specials On Your Sample Packs?

Some times we run specials on our sample packs. Join up to our Facebook, Instagram and TikTok so you don’t miss out.

Are Sample Packs Fragrances Chosen At Random?

Sometimes if that is what customers request. Otherwise we let our customers choose which fragrances they want, up to a maximum of 5 of the same fragrance. You can also mix your fragrances. Eg packs of 20, 10 Mens and 10 Womens etc. Just choose the option that suits you when making a purchase. You can now choose to purchase the 2ml samples individually for $2.00 each.

What Payments do You Accept?

We accept Stripe, Visa, Matercard, Bank Transfer, Afterpay & Cash on Pickup

Is It Safe To Use My Credit Card On Our Website?

Yes, it is safe to use your credit card on our website. We use secure socket layer (SSL) encryption to protect your personal and financial information during the checkout process.

Disclaimer For Our Duplicate Fragrances

Our fragrances are NOT to be confused with the originals and Gr8grls Fragrances has no affiliation with the manufacturer/designer. Name trademarks and copyrights are properties of their respective manufacturers and/or designers. Our interpretation of these fragrances was created through chemical analysis and reproduction and the descriptions on our website are to give the customer an idea of scent character, not to mislead, confuse the customer or infringe on the manufacturer’s/designer’s name and valuable trademark. We do not represent our products to be original and therefore we do not violate any copyright/trademark laws. Any references to brand names are made strictly for comparison purposes only.

Price Increase On Some Our Genuine Fragrances
Due to the rising costs of our genuine perfume bottles, we have had to increase the prices of some of our 5ml & 10ml genuine perfume sprays.

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Nature's Touch
genuine fragrances

All our genuine fragrances are available in 5ml &10ml perfume sprays. They are all decanted from their original bottles.